ku911 Privacy Policy

This Privacy Policy ("Policy") describes how ku911 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the ku911 website located at ku911.io and all associated services, products, and features (collectively, the "Platform"). Please read this Policy carefully. By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming page.

01 Introduction

ku911 is committed to protecting the privacy and personal data of all players on its platform. We recognise that the personal information you share with us when registering an account, making deposits, placing bets, or contacting support is sensitive, and we take our responsibility to handle it carefully very seriously.

This Policy applies to all personal data processed by ku911 in connection with the Platform, regardless of whether it is collected directly from you, generated through your use of the Platform, or received from third-party sources such as payment providers or identity verification services. The Policy applies to all users of the Platform, including visitors who have not created an account.

ku911 operates with Bangladesh as its primary market. Players accessing the Platform from Bangladesh acknowledge that their data will be processed in accordance with this Policy and applicable data protection principles.

02 Data We Collect

2.1 Registration and Account Data

When you register an account on ku911, we collect the following personal data:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile telephone number
• Residential address
• Preferred username and encrypted password
• Preferred currency (BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, which is required before processing any withdrawal, we may collect:

• Copy of a government-issued photo ID (National Identity Card, passport, or driver's licence)
• Proof of address document (utility bill or bank statement dated within 90 days)
• Selfie or liveness check photograph (for identity confirmation)
• Source of funds declaration (for high-value withdrawal requests of ৳50,000 or above)

2.3 Financial and Transaction Data

When you make deposits or withdrawal requests on the Platform, we collect:

• Payment method details (bKash account number, Nagad number, Rocket number, Upay number, bank account reference, or masked card number for Visa/Mastercard)
• Transaction amounts, dates, and timestamps
• Transaction reference numbers and payment provider identifiers
• Deposit and withdrawal history

2.4 Usage and Behavioural Data

We automatically collect data about how you interact with the Platform, including:

• IP address and approximate geographic location
• Device type, operating system, browser type, and version
• Pages visited, features accessed, and time spent on the Platform
• Game history, bet amounts, win/loss records, and session durations
• Search queries made within the Platform
• Clickstream data and navigation patterns

2.5 Communications Data

When you contact the ku911 customer support team, we collect:

• The content of your support messages, emails, or live chat transcripts
• Your contact details as provided in the communication
• Records of any complaints or dispute submissions

03 How We Collect Your Data

ku911 collects personal data through the following methods:

• Direct collection: Data you provide when registering, completing KYC, making a deposit or withdrawal, filling in account settings, or contacting support.
• Automated collection: Data collected passively through cookies, web beacons, device fingerprinting, and server logs when you use the Platform.
• Third-party providers: Data received from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification partners, and fraud-detection services who share relevant data with ku911 as part of their contracted service delivery.
• Publicly available sources: In limited circumstances, ku911 may cross-reference data against publicly available sources (such as sanctions lists or politically exposed persons registers) to comply with anti-money-laundering obligations.

04 Legal Basis for Processing

ku911 processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process your deposits and withdrawals, and provide the betting and casino services you have requested.
• Legal obligation: Processing required to comply with anti-money-laundering (AML) regulations, age verification obligations, KYC requirements, and any applicable reporting obligations.
• Legitimate interests: Processing conducted for the purpose of fraud prevention, platform security, responsible gaming monitoring, product improvement, and statistical analysis — where these interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where we have obtained your explicit opt-in consent. You may withdraw this consent at any time by updating your communication preferences in Account Settings or by emailing [email protected].

05 How We Use Your Data

ku911 uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and administering your ku911 account, including verifying your identity and age (21+), resetting passwords, and managing account preferences.
• Service delivery: Enabling you to place bets on cricket, BPL, IPL, T20 World Cup markets, access slots from providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, and engage with live casino tables powered by Evolution Gaming and Ezugi.
• Payment processing: Facilitating your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and linked bank accounts including Dutch-Bangla Bank, City Bank, and BRAC Bank.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, account takeovers, and other illegal or prohibited conduct.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling, enforcing self-exclusion requests, applying deposit limits and reality checks, and making referrals to responsible gaming resources.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Legal compliance: Meeting our obligations under applicable AML, KYC, and financial reporting requirements.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the ku911 platform, fix bugs, and develop new features.
• Marketing (with consent): Sending you promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers, Eid specials, or Pohela Boishakh promotions) via email or SMS, where you have opted in to receive such communications.

06 Data Sharing and Disclosure

6.1 Service Providers

ku911 shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, fraud-detection technology partners, cloud infrastructure providers, and customer support platform providers. All such providers are bound by contractual data processing agreements that restrict their use of your data to the purposes for which it was shared and require them to maintain appropriate security standards.

6.2 Game Providers

When you access games supplied by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited session and wager data may be transmitted to those providers for the purpose of rendering the game and recording the outcome. These providers operate under their own data governance frameworks and are contractually required to use data only for game delivery purposes.

6.3 Legal and Regulatory Disclosure

ku911 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or in connection with an investigation into suspected fraud, money laundering, or other illegal activity. We will notify you of any such disclosure where we are legally permitted to do so.

6.4 Business Transfers

In the event that ku911 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data post-transfer.

6.5 No Sale of Data

ku911 does not sell, rent, or otherwise commercialise your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data with third parties is strictly limited to the purposes described in this Policy.

07 Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the ku911 platform. They enable the Platform to remember your preferences, maintain your login session, and collect usage data for analytics and security purposes.

7.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. They maintain your login session, remember your language and currency settings, and enable secure transactions. These cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect aggregated data about how players use the Platform — which pages are visited most, where players navigate after logging in, and how long sessions last. This data is used to improve platform performance.
• Security cookies: Used to detect fraudulent behaviour, prevent account takeovers, and identify bot traffic or suspicious login attempts.
• Preference cookies: Remember your personalisation settings such as game lobby filters, notification preferences, and responsible gaming limit configurations.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair your ability to use the ku911 platform, including logging in and placing bets. Most modern browsers allow you to view, manage, block, and delete cookies through their privacy or settings menus.

08 Data Retention

ku911 retains personal data for the periods specified below, after which data is securely deleted or irreversibly anonymised:

• Account and KYC data: Retained for a minimum of five (5) years following permanent account closure, in compliance with anti-money-laundering record-keeping requirements.
• Transaction data: Retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• Support communications: Retained for three (3) years from the date of the last interaction, or longer if the communication relates to an unresolved dispute or legal claim.
• Usage and behavioural data: Retained in identifiable form for up to two (2) years for fraud-detection and responsible gaming monitoring purposes, then anonymised for aggregate statistical analysis.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure to evidence the basis on which communications were sent.

Where a legal claim, investigation, or regulatory inquiry is ongoing at the time a retention period would otherwise expire, ku911 will extend retention of the relevant data until the matter is fully resolved.

09 Your Data Rights

As a ku911 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". ku911 will respond to all valid requests within 30 days of receipt.

10 Data Security

ku911 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ku911 servers.
• Encryption at rest for all stored personal data, financial records, and KYC documents using industry-standard AES-256 protocols.
• Role-based access control (RBAC) ensuring that ku911 staff can only access personal data relevant to their specific job function, and all such access is logged.
• Multi-factor authentication (MFA) required for all internal staff accounts with access to player data systems.
• Regular penetration testing conducted by independent security specialists to identify and remediate vulnerabilities before they can be exploited.
• Automated threat detection systems that monitor for suspicious login patterns, unusual transaction behaviour, and potential data breach indicators in real time.
• Incident response plan: In the event of a confirmed data breach, ku911 will notify affected players without undue delay and take all reasonable steps to contain and remediate the incident.

While ku911 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying ku911 immediately if you suspect any unauthorised access to your Account.

11 Children and Minors

The ku911 Platform is strictly intended for adults aged 21 and above. ku911 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC processes. If ku911 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, all associated funds will be forfeited, and the personal data will be permanently deleted in accordance with this Policy.

If you are a parent or guardian and believe that a minor has created an account on the ku911 Platform, please contact us immediately at [email protected] and we will take prompt action to investigate and close the account. ku911 also encourages the use of parental control and internet filtering software to restrict minor access to gambling platforms.

12 Third-Party Links

The ku911 Platform may contain references to or integrations with third-party services including payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). When you interact with third-party services — including initiating a deposit via a payment provider's interface — you will be subject to that provider's own privacy policy and data handling practices, which are outside the scope and control of ku911.

ku911 is not responsible for the privacy practices of third-party providers. We recommend reviewing the privacy policies of any third-party services you use in connection with your ku911 account, particularly mobile financial service providers such as bKash and Nagad.

13 Changes to This Privacy Policy

ku911 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When material changes are made to this Policy, ku911 will notify registered players by posting a prominent notice on the Platform homepage and, where reasonably practicable, by sending a notification to the email address associated with each registered account.

The revised Policy will take effect on the date indicated in the updated "Last Updated" field at the top of this document. Your continued use of the ku911 Platform after the effective date of the revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how your personal data is being protected.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ku911 handles your personal data, please contact our Data Protection team using the details below:

• Email: [email protected] — please use the subject line "Privacy Policy Enquiry" or "Data Rights Request" for fastest routing
• Live Chat: Available 24/7 via the ku911 Platform
• Response Time: ku911 aims to acknowledge all privacy-related enquiries within 2 business days and to fully resolve valid data rights requests within 30 calendar days
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

For self-exclusion requests, responsible gaming support, or account closure, please visit our Responsible Gaming page or contact support directly. For general account or betting queries, please visit our FAQ page first.